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Every review.
One control tower.

Centralize reviews from Airbnb, Booking.com and beyond. AI detects sentiment, tags themes, and drafts replies — while flagging real operational issues underneath.

All
OTAs unified
AI
Drafted replies
30+
Languages
Live
Sentiment trends
Review Center interface preview

Your control tower for guest feedback and operational insights.

Guestway's Review Center unifies every review and detects the operational patterns hiding in them — from cleaning quality to check-in friction. Stop replying. Start improving.

01 Centralized reviews

Every OTA, one filterable dashboard.

Airbnb, Booking.com, Vrbo and beyond — every review in one place. Filter by score, channel, listing, sentiment. Drill in. Decide fast.

  • All major OTAs out of the box
  • Per-listing, per-cleaner, per-staff filters
  • Sentiment + theme tagging
02 AI reply suggestions

Auto-generated, tone-matched replies.

AI drafts responses tuned to sentiment, language, and guest type. Approve with one click — or fully automate. Your tone, your voice, at scale.

  • Tone-matched per review
  • Approve, edit, or full-auto
  • Multi-language out of the box
03 Performance tracking

Sentiment trends. Staff scorecards. Unit dashboards.

Spot problems before guests escalate them. Track which listings, cleaners, or check-in instructions generate consistent praise — or recurring complaints.

  • Per-cleaner / per-supervisor scores
  • Unit-level outlier detection
  • Reviewer benchmarking by listing
04 Ops feedback loop

Reviews → tasks. Automatically.

Repeated complaints become assigned tasks. Cleaning, maintenance, comms — each issue routed to the right team. Reviews stop being passive feedback.

  • Auto-task creation from review themes
  • Routes to the right team and supervisor
  • Closes the loop with resolution tracking
05 Unified feed

Every review, ranked by sensitivity.

Aggregates reviews from every connected platform, ranked by priority and sensitivity. Compare each one against your benchmark to spot outliers.

  • Sensitivity scoring vs property benchmark
  • Priority queue for low-score reviews
  • Filter by channel + score
And much more

More than replies — actionable insights.

AI-generated replies

Automated, tone-matched responses to every review.

Translation

Auto-translates inbound reviews and outbound replies in 30+ languages.

Review analysis

AI summarizes patterns and surfaces actionable insights.

Data overview

Full performance summary — scores, trends, outliers.

Cleaning performance

See how each cleaning team scored, by review.

Communication performance

Score how the team handled the conversation behind every review.

Sentiment & tagging

AI flags positive, neutral or negative — plus themes like cleanliness.

Review sensitivity

Compare each review against your property benchmark to spot outliers.

Staff & unit-level tracking

Filter reviews by listing, cleaner, or instruction set.

Auto-suggested replies

Drafts personalized to review, language and tone.

Feedback to action flow

Repeated issues become assigned tasks. Reviews fix things.

FAQ

Questions, answered.

Still curious? Talk to the team — we’ll show you the platform running on real data from a property like yours.

Talk to sales
It pulls all your reviews into one place across platforms, tracks performance, detects patterns, and auto-suggests responses with AI.
Yes. You can manually approve or fully automate replies based on sentiment, property, or language.
Yes. Negative patterns (cleaning, check-in, noise) are flagged so you can fix root causes — not just reply politely.
Yes. Filter by score, channel, listing, or sentiment so you focus on what's actually moving.
Yes. Each review is linked to its reservation, so you instantly see the guest, property, and stay context.

Centralize reviews. Lift ratings. Fix root causes.

See how Guestway turns review streams into actionable signal — on a portfolio like yours.