Mews
Two-way sync with Mews for hotels and aparthotels. Reservations, rates, profiles.
New Guestway Automations · v3 just shipped
The next generation of
The next generation of
property management.
Guestway unifies guest communications, smart-device control and back-of-house workflows in a single, AI-native platform — so property managers host more guests without adding head-count.
Trusted by hospitality teams in 18 countries
The platform
Every module. One workflow.
Replace your stack with a single AI-native operating system. Every module talks to every other module — out of the box.
AI Inbox
Trained on your tone, fluent in 30 languages. Auto-handles 70% of incoming guest messages across email, WhatsApp, SMS and chat — with full audit trail.
Hi! Could we check in at 11 instead of 15?
AI · drafted
Hi Anna! Yes — early check-in at 11 is €15. Want me to book it?
Mariska approved · sent in 3s
Multi-calendar
Every booking, every channel, every property — in one conflict-free view. Drag to reassign units instantly, with live OTA sync keeping Booking.com, Airbnb and direct calendars in lockstep.
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Cleaning Management
Cleaning, maintenance and staff scheduling — auto-orchestrated and route-optimized.
Today
Apt 14 · clean
Apt 7 · turnover
In progress
Apt 22 · María
Done
Apt 9 ✓
Apt 11 ✓
IoT Control
Smart locks, climate and energy in one panel. Cuts utilities up to 30%.
21°C
Apt 14 · climate
Locked
12 doors
−28%
Energy MoM
2 alerts
Need a peek
Review Center
AI-drafted replies. Sentiment trends. Lift ratings on autopilot.
★★★★★ +0.4 this month
MarSep
Guest App
Self check-in, room control, two-way messaging, upsells. White-labelled to your brand. PWA — no install required.
- →Self-check-in
- ⌂Room control
- ★Upsell engine
- ⚑Local guide
Welcome, Anna 👋
Door code
4 8 2 9 1
Climate · ready
21°C set
Access Management
Issue, rotate and revoke access across smart locks, key safes and pin codes. Every event signed and timestamped.
Anna · Apt 14issued · 14:30
Cleaner · master keyrotated daily
Tom · Apt 3revoked · 12:01
Automations
Event-driven workflows for messaging and operations. From booking confirmation to no-show handling — Guestway runs the routine, your team handles the exceptional.
Booking confirmed trigger
Send welcome · EN/ES instant
Upsell early check-in +24h
Send door code check-in day
AI Operations CenterSoon
A proactive control tower powered by AI. Monitors messages, system data and reviews to catch issues early — auto-creates tasks and routes them to the right team before guests escalate.
23 actions today
0 escalations
Apt 14 · turnover started 11:32
Cleaner late · auto-reassigned to María 12:04
Booking.com sync · 47 properties 12:18
Guestway by the numbers
70%
of guest messages handled by AI
95%
contact-free check-ins
20h
saved per week, per team
500+
hosts running on Guestway
Web · iOS · Android
Headquarters in your pocket.
Manager apps for the road. Web HQ for the team. Guest portal as PWA. Same data, real-time, every screen.
- Approve cleaning jobs and unlock doors from anywhere
- Push notifications for what actually matters
- Offline-first — keep going when the WiFi doesn't
Integrations
Plays nicely with your stack.
Native two-way sync with the PMS, channel managers and IoT systems you already use. Connect in minutes — not weeks.
Cloudbeds
One-click connect. Sync listings, channel inventory, and guest profiles instantly.
Lodgify
STR-friendly. Pull bookings, push availability, share guest data securely.
Avantio
Channel manager + PMS sync for vacation-rental portfolios at scale.
Hospitable
Guests, listings, reservations — synced both ways without messy CSVs.
Akiles · Smart locks
Issue, rotate and revoke access codes from your Guestway dashboard in real time.
40+ integrations · all PMS platforms · all major smart-lock brands · climate, energy and access systems.
Browse all integrationsCustomer stories
What hosts actually say.
Real names, real properties, real numbers — quoted from our customers.
Our 120 apartments are sprinkled all over multiple cities, so coordinating cleaners, keys and guest questions used to chew up our day.
Guestway stitched the puzzle together: one dashboard routes tasks to the nearest staffer, smart-lock codes sync automatically, and the AI inbox resolves most messages before we even see them.
We've cut travel time in half, responded so much faster, and guest ratings jumped to 4.9 / 5 — all without adding head-count.
David Bekaert
Xepa · Single-unit short-term rentals
Guestway ties our guest communication, smart locks and reviews together in one sleek dashboard.
Since switching, front-desk calls have dropped by more than 50% — exactly the operational lift we needed to scale profitably.
Fabienne Verschelde
Raibu · Apart-hotels
Guestway has been a game-changer for us.
Streamlining our operations, improving guest communication and creating guest access — everything is taken care of.
Marie Belaen
A-Stay · Hotel
Guestway brings everything into one place and makes running our property much simpler — no need to switch between different systems.
But what really stands out is the support. Anytime we have a question, the team responds incredibly fast and actually takes the time to help. They're proactive, friendly, and you can tell they genuinely care about improving the product.
Aleksandra Zakharova
Charlie M · Short-term rentals
Guestway has exceeded our expectations in every respect. We carefully evaluated every product on the market and previously used a significantly more expensive solution.
With Guestway we finally found one that actually saves us time and increases guest satisfaction.
Simon
Lindgold · Short-term rentals
Ready to host at scale?
30-minute onboarding. No contract lock-in. Bring your hardest scenario — we'll show you how Guestway runs it.