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Do less.
Manage more.

Event-driven workflows for messaging and operations. From booking confirmations to no-show handling — Guestway handles the routine so your team handles the exceptional.

Auto
Booking flows
Per-event
Triggers
Live
Reservation sync
0
Manual reminders

Cut through repetitive tasks with automations that run on real events.

Confirmations, follow-ups, no-show handling, custom post-stay flows. Nothing slips through. Your team focuses on conversations that need a human.

01 Automated messages

The right message, the right channel, the right moment.

Booking confirmations, check-in instructions, reminders, review requests — sent via SMS, email, or the OTA they used to book. No manual follow-ups, no copy-paste.

  • Per-stage templates with merge tags
  • Channel-aware routing
  • Multi-language out of the box
02 Event-triggered workflows

Workflows that run when something actually happens.

After checkout, Guestway gauges satisfaction and either requests a review from happy guests or routes negative experiences to staff. Smart workflows that protect your reputation.

  • Conditional branches by sentiment / score / theme
  • Multi-step flows with delays + dependencies
  • Replies route back to the AI Inbox
03 Operations automation

Beyond messaging — the ops layer.

Schedule cleanings, assign maintenance, manage smart devices. No-show detected? Confirm with the guest, then turn off the heating. Save staff time and energy costs in one move.

  • Triggers across cleaning, IoT, access
  • Custom logic per property type or region
  • Drag-and-drop builder
And much more

Routine work, off the team's plate.

Smart timing

Deliver messages at exactly the right moment — before, during, or after a stay.

Personalized templates

Auto-fill guest names, reservation details and stay info for personal-feel at scale.

No-show handling

Auto follow-up with guests who don't check in — with optional energy save-mode trigger.

FAQ

Questions, answered.

Still curious? Talk to the team — we’ll show you the platform running on real data from a property like yours.

Talk to sales
Yes. Routine communication — confirmations, reminders, review requests — runs itself. Your team focuses on the conversations that need a human.
Anything event-driven: messaging flows, check-in/out triggers, service requests, no-show handling, custom workflows. End-to-end across the guest journey.
Replies go straight to your AI Inbox. Automation handles the routine; your team handles the rest.
Yes. Message content, timing, channel, and entire event-based workflows are tunable to your voice and ops.
Yes. Timely, consistent communication reduces confusion and resolves issues faster — directly lifting reviews.

Routine work, off your team's plate.

See exactly which workflows we'd ship for a portfolio like yours — and what they'd save you per week.