Event-driven workflows for guest messaging and integrations. From booking confirmations to no-show handling, Guestway handles the routine so your team handles the exceptional.
Confirmations, follow-ups, no-show handling, custom post-stay flows. Nothing slips through. Your team focuses on conversations that need a human.
Booking confirmations, check-in instructions, reminders, review requests, sent via SMS, email, WhatsApp, or the OTA they used to book. No manual follow-ups, no copy-paste.
After checkout, Guestway gauges satisfaction and either requests a review from happy guests or routes negative experiences to staff. Smart workflows that protect your reputation.
Native actions cover guest messages, in-thread notifications, ad-hoc email, and webhooks. Push reservation events to cleaning tools, CRMs, or custom endpoints while Guestway handles the guest-facing comms.
AI rewrites outbound simple-text messages using live conversation and reservation context so automations feel less robotic.
Queue automated messages in the Unified Inbox for review, edit, or approval before guests see them.
WhatsApp falls back to SMS; channel chat and email cross-fallback when a medium cannot deliver.
Send to the booker only when a reservation has multiple guests on the thread.
Send standalone emails from a workflow without tying the action to an existing thread medium.
Post a conversation notification inside the guest thread without sending a full outbound message.
Branch on guest, review, reservation, booking, property, listing, multi-unit, complex, and custom field data.
Pick approved WhatsApp Business templates directly in the guest-message action.
Trigger workflows the moment a reservation is cancelled, refunds, access revoke, follow-ups, and more.
React to new booking inquiries as soon as they land (coming soon).
Fire automations when dates, guests, or listing assignments change (coming soon).
Deliver messages at exactly the right moment, before, during, or after a stay.
Auto-fill guest names, reservation details and stay info for personal-feel at scale.
Auto follow-up with guests who don't check in, with optional energy save-mode trigger.
Dry-run on sample reservations, exercise live workflows in testing mode, or queue drafts for inbox review before guests see a message.
Different automations for a 2-night weekend, a week-long booking, or a month-long stay, from one builder.
Push events to your stack when a step runs, CRM updates, Slack alerts, or custom endpoints.
Still curious? Talk to the team, we’ll show you the platform running on real data from a property like yours.
Talk to salesSee exactly which workflows we'd ship for a portfolio like yours, and what they'd save you per week.
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