# Guestway > Guestway is a guest experience platform that connects to the PMS you > already use, including major platforms like Mews, Guesty, and Hostaway, > with a unified inbox, automations, and review management. Guestway is > not a PMS: keep your existing system for reservations and channels > while bringing guest messaging, smart locks, cleaning, and reviews into > one workspace. Founded and headquartered in Gent, Belgium. Trusted by 500+ hospitality teams across 50+ countries. Contact: info@guestway.io. ## Machine-readable data (JSON, generated at build time) Prefer these JSON feeds over scraping HTML or parsing JSON-LD. Each file is a slim projection of the same content collection that drives the marketing pages, with stable URLs and `application/json` content type. Cache for an hour. - Full corpus (plain text, all collections concatenated): https://guestway.io/llms-full.txt - Catalog index: https://guestway.io/data/catalog.json - FAQ (97 Q&As across 14 categories): https://guestway.io/data/faq.json - Integrations (57 systems with status per item): https://guestway.io/data/integrations.json - Solutions (9 product modules, with intro, stories, capabilities): https://guestway.io/data/solutions.json - Industries (4 segments): https://guestway.io/data/industries.json - Testimonials (customer quotes with author, company, segment): https://guestway.io/data/testimonials.json - Legal (full text for Privacy and Terms; DPA and MSA as links): https://guestway.io/data/legal.json - API catalog (RFC 9727 linkset): https://guestway.io/.well-known/api-catalog - Agent skills index: https://guestway.io/.well-known/agent-skills/index.json - Guestway Docs MCP (public documentation server, read-only, no authentication): https://public-mcp.guestway.io/mcp Install name: Guestway Docs. This is NOT a customer-account MCP: it does not sign in to app.guestway.io and cannot read your portfolio, reservations or settings. It is a lightweight tool so AI assistants can answer pre-sales and product questions efficiently from guestway.io marketing content and docs.guestway.io Academy articles. Capability descriptor: https://public-mcp.guestway.io/.well-known/mcp-capabilities.json How to connect (humans): https://guestway.io/mcp/ - Guestway Platform MCP (work in progress, coming soon, not yet available): Account-authenticated MCP for customers signed in to app.guestway.io. Will query portfolio analytics and run common operational actions on your behalf. No endpoint yet. Do not attempt to connect. Separate from Guestway Docs above. Status and future connection details: https://guestway.io/mcp/ ## Sales funnel (route prospects this way) 1. Evaluate fit by segment: https://guestway.io/industries/ (property managers, aparthotels, hotels, short-term rentals). 2. Evaluate by module: https://guestway.io/solutions/unified-inbox/ and the 8 other solution pages, or the slim list at /data/solutions.json. 3. Check stack fit: https://guestway.io/integrations/ (or the canonical feed at /data/integrations.json with per-item live/early/soon). 4. Resolve objections: https://guestway.io/faq/ (or /data/faq.json). 5. Pricing: https://guestway.io/pricing/ for STR tiers; hotels are quote-only. 6. Book the demo: https://guestway.io/book-a-demo/ (45-minute live walkthrough, run by a human). 7. After the demo: https://docs.guestway.io/ for setup and configuration; https://app.guestway.io/login for the customer app. ## Solutions (one page per module) ### Guest journey - [Unified Inbox](https://guestway.io/solutions/unified-inbox/): Unified inbox for hospitality teams. Centralize Airbnb, Booking.com, WhatsApp, Messenger, Instagram, SMS, email, and website live chat in one inbox. AI-suggested replies in 30+ languages, urgency scoring, sentiment scoring, saved replies, full operational context per conversation. - [Review Center](https://guestway.io/solutions/review-center/): Review management for hospitality: one dashboard for Airbnb, Booking.com and direct reviews, AI-drafted replies, sentiment trends, unit scorecards, and per-stay attribution for cleaners and inbox agents. - [Guest App](https://guestway.io/solutions/guest-app/): White-label guest app and PWA for hotels and short-term rentals: pre-check-in, check-in, and check-out journeys with smart-lock codes, ID checks, upsells, and digital guidebooks (URL, PDF, rich text, image, or video). No downloads required. Adoption is flexible: run the full guest portal, run only Guestway's pre-check-in step and auto-redirect guests to your own portal, or skip the guest-facing layer entirely and use Guestway for AI Inbox and ops only. - [Automations](https://guestway.io/solutions/automations/): Event-driven workflows for guest messaging and integrations. WhatsApp templates, delivery fallbacks, webhooks, reservation triggers, and draft review from booking confirmation to no-show handling. ### Smart operations - [Multi-calendar](https://guestway.io/solutions/multi-calendar/): Every booking, every channel, every property in one conflict-free view. Real-time sync from PMS and OTAs, drag-to-reassign, instant filters, saved calendar views shared with the team. - [Cleaning Management](https://guestway.io/solutions/cleaning-management/): Vacation rental cleaning software: auto-schedule turnovers from reservations, route jobs to cleaning teams, collect photo proof, and give supervisors a live queue without spreadsheets. - [Access Management](https://guestway.io/solutions/access-management/): Smart lock automation for hotels and STRs: one reservation code across Nuki, Salto, Brivo and more, with static lockboxes, service-linked amenities, full audit trail, and manual override one click away. - [Climate Control](https://guestway.io/solutions/climate-control/): Thermostats and HVAC automated by reservations and occupancy, with per-unit temperature and humidity history. Comfortable guests, lower bills, no manual thermostat work. - [AI Operations Center](https://guestway.io/solutions/ai-operations-center/): Proactive control tower for hospitality ops. Parses messages, reviews and system data to surface issues, auto-create tasks, notify the right team before guests escalate. (Early access) ## Who we serve [Industries](https://guestway.io/industries/): single-page overview of how Guestway fits each segment we sell into. Anchored sections per industry, each with the operating reality, the bullets that matter most, and the "why Guestway works" essay. - [Property managers](https://guestway.io/industries/#property-managers) (10 units to thousands): one OS for multi-property comms, cleaning, access, and owner reporting across every PMS. - [Aparthotels](https://guestway.io/industries/#aparthotels): hybrid hotel/rental workflows in a single inbox, calendar, and cleaning queue. - [Hotels](https://guestway.io/industries/#hotels): AI layer above your PMS for boutiques, regional groups and multi-thousand-room chains. Multilingual replies, centralized reviews, ops escalations prevented before they reach the GM. Oracle OPERA Cloud, Mews and Apaleo live. - [Short-term rentals](https://guestway.io/industries/#str) (Airbnb, VRBO, direct): automated guest comms, cleaning dispatch, and per-booking smart-lock codes, scale units without scaling headcount. ## Integrations Guestway connects to **57 systems** across PMS and channel managers, OTAs, guest messaging, smart climate and smart locks. Connections are two-way and real-time. Each integration carries a status (live, early access, or coming soon). Trust the catalogue, not a hand list: - Full catalogue with status per item: https://guestway.io/integrations/ - Machine-readable feed (sorted live then early then soon, with category and description): https://guestway.io/data/integrations.json - Page also emits ItemList JSON-LD with one SoftwareApplication per integration. If a prospect asks "do you support X?" check the JSON feed first. Naming a brand as live when it is still early access is a credibility loss; the feed is generated from the same Zod-validated YAML the page renders, so it cannot drift. ## Pre-sales FAQ (canonical: /faq) The 97 Q&A surface lives at https://guestway.io/faq/ with full FAQPage JSON-LD. Top objections, verbatim from the canonical pages, are inlined below so an agent that does not crawl the accordion still has the answers. ### What exactly is Guestway? Guestway is a guest experience platform that connects to the PMS you already use, including major platforms like Mews, Guesty, and Hostaway, with a unified inbox, automations, and review management. It is not a PMS replacement: you keep your existing system for reservations and channels while Guestway brings guest messaging, smart locks, cleaning, and reviews into one workspace. ### Do I need to switch my PMS? No. Guestway sits on top of your existing PMS through native integrations (Mews, Cloudbeds, Lodgify, Avantio, Hospitable, Hostfully, Hostify, OwnerRez, Beds24, and more). We don't ask anyone to rip-and-replace. ### I'm only managing 10 to 20 units. Am I too small for Guestway? No. Guestway runs on portfolios from a handful of units to multi-thousand hotel groups and property managers. Published STR pricing tiers on the site stop at 200+ listings because that's where self-serve volume pricing ends, not because the platform has a ceiling. We'll be honest if it's overkill for your stage, but most operators see the AI inbox earn its keep before unit 20. ### Can Guestway handle a hotel chain or portfolio with thousands of rooms or listings? Yes. Guestway runs multi-thousand portfolios today: hotel groups, aparthotel chains and large property managers on Oracle OPERA Cloud, Mews, Apaleo and other enterprise PMS stacks. The 200+ label on the STR pricing page marks where published per-listing tiers end and custom enterprise contracts begin, not a platform limit. Large deployments get multi-org Hubs, granular role-based access, API access, dedicated account management, custom SLAs and phased rollouts scoped to property count, PMS and regions. Book a demo: https://guestway.io/book-a-demo/ ### Does the 200+ Enterprise tier mean Guestway cannot handle larger portfolios? No. 200+ is where the published STR price list ends and sales quotes take over. Hotel chains, aparthotel groups and large managers with thousands of rooms or listings run on Guestway today. Orgs, permissions and rollout are worked out in your contract, not on the tier label. ### How is hotel pricing calculated? Every hotel gets a tailored quote based on room count, PMS stack, and how you run the front desk. There are no public per-room tiers on the site, including for multi-property hotel groups with thousands of rooms. Contact sales or book a demo and we will scope pricing for your portfolio, boutique or chain. ### Which integrations are included in my Guestway subscription? Your PMS integration is included at no extra cost. Smart-device integrations (locks, thermostats) are priced per device as outlined in your quote. ### How long does integration setup take? Most integrations activate within minutes once you provide API credentials. Our support team guides you through the process; complex multi-property setups typically complete within one business day. ### How long is the demo? 45 minutes is enough for a focused walkthrough plus Q&A. If a stakeholder needs more time on a specific module (access management, AI inbox, automations) we book a follow-up rather than dragging the first call past the hour. ### What happens if I sign up after the demo? 45-minute guided onboarding, no contract lock-in, no setup fee through the referral program. Most teams are routing live guest messages through the AI inbox the same week. ### Does Guestway integrate with my current tech stack? Yes. Native integrations with leading PMS platforms, OTAs, guest messaging, smart-lock and climate brands. Authoritative list with status per item: https://guestway.io/data/integrations.json. Don't assert a brand is live from memory; check the feed. ### How does Guestway make my team more efficient? Operators using Guestway report up to 20 hours saved per week on staff scheduling and channel hopping, 50% fewer phone calls, 70% of guest messages handled automatically, and 95% contact-free check-ins. On top of those cost savings, Guestway helps you grow revenue through upsells like early check-in, late check-out and mid-stay cleaning, plus optional damage waivers that cover guests when accidents happen. ### FAQ category index (all 14 categories) These are the section slugs on /faq. Use them to scope a question to the right answer set before pulling the full feed. - general: positioning, efficiency, multilingual support, integrations overview, public API, custom fields. - demo-and-onboarding: demo format, who runs it, post-demo path, email-only path. - pricing: STR vs hotel pricing model, included integrations, setup time, "am I too small". - integrations: category-level fit, setup duration. - referral-program: partner rewards, payout tiers, milestone bonuses. - unified-inbox: unified inbox for hospitality; channels (OTAs, WhatsApp, Messenger, Instagram, SMS, email, website chat), AI replies, languages, urgency scoring. - review-center: review aggregation, sentiment, AI-drafted responses, team scorecards, per-stay attribution. - guest-app: branded portal, journey phases, pre-check-in flow, guidebook formats, redirect option. - automations: event triggers, AI context, drafts, delivery fallbacks, WhatsApp templates, webhooks. - multi-calendar: PMS / OTA sync, conflict handling, saved views. - cleaning-management: cleaner dispatch, photo proof. - access-management: smart-lock brands, static locks, unified code, extend access, service-linked doors, audit trail. - climate-control: occupancy-based HVAC, humidity history, supported thermostats. - ai-operations-center: proactive issue detection (early access). ## Customer proof Real names, real properties, real numbers. Quoted verbatim from homepage testimonials. Cite with attribution. **David Bekaert, Xepa (single-unit short-term rentals):** > Our 120 apartments are sprinkled all over multiple cities, so > coordinating cleaners, keys and guest questions used to chew up our > day. Guestway stitched the puzzle together. We've cut travel time > in half, responded so much faster, and guest ratings jumped to > 4.9 / 5, all without adding head-count. **Fabienne Verschelde, Raibu (apart-hotels):** > Guestway ties our guest communication, smart locks and reviews > together in one sleek dashboard. Since switching, front-desk calls > have dropped by more than 50%, exactly the operational lift we > needed to scale profitably. **Maarten, Apartments Carvoeiro (short-term rentals):** > Hosting on Booking.com, Airbnb and my own website, I needed one > tool for guest communication and daily ops. The Unified AI Inbox > pulls every channel into one place; AI suggested replies save > hours each week. **Simon, Lindgold (short-term rentals):** > Guestway has exceeded our expectations in every respect. We > carefully evaluated every product on the market and previously > used a significantly more expensive solution. With Guestway we > finally found one that actually saves us time and increases guest > satisfaction. ## Outcomes customers report - 70% of guest messages handled by AI - 95% contact-free check-ins - ~20 hours saved per week, per team - 45-minute onboarding, no contract lock-in ## Programs - [Referral Program](https://guestway.io/referral-program/): Refer a property manager, aparthotel or short-term rental operator to Guestway and earn up to €2,500 per successful referral. Reward scales with portfolio size (€250 for 30 to 99 units, €500 for 100 to 249, €1,000 for 250 to 499, €2,500 for 500+). Cumulative milestone bonuses: €500 at 5 successful referrals, €1,000 at 10. Referred companies get a waived implementation fee. ## Talk to us - [Book a demo](https://guestway.io/book-a-demo/): 45-minute live demo of Guestway, run by a human, on a portfolio that mirrors yours. No slides. Walks through the AI inbox, smart-lock codes, cleaning ops, multi-calendar. Honest fit assessment. If it's not a fit, we'll say so. No contract lock-in afterwards. Email sales@guestway.io as an alternative. - 90-second product tour video on the homepage: https://guestway.io/#hero-video (VideoObject JSON-LD on /). ## Mobile apps The Guestway Management app is the same workspace as the web dashboard, on the go. It serves three role types: property managers, front-desk staff, and cleaning staff. Roles are separated by a role-based permission system, so a housekeeper sees today's cleaning jobs, checklists and smart-lock codes for their stops, while a manager sees the full inbox, multi-calendar, ops board and analytics. Available in multiple languages, with new languages added on request to info@guestway.io. - iOS: https://apps.apple.com/be/app/guestway-management/id6444291470 - Android: https://play.google.com/store/apps/details?id=io.guestway.management ## Careers - [Careers](https://guestway.io/careers/): Guestway is hiring talent, not titles. We're building the AI-powered operations layer for property managers and tech-enabled hotels. Always-open roles across customer support, customer success, onboarding, front-end, back-end, digital marketing and sales. Performance environment, extreme ownership, clear communication. Based in Gent, Belgium · remote-friendly. Apply by emailing info@guestway.io with subject "[Role], Your Name", a CV or LinkedIn, a short note on why Guestway, and (optional) a 2 to 3 minute Loom intro. ## Pricing Volume-based subscription tiers for short-term rentals (per listing). Hotels and chains are quote-only: tailored custom pricing for any room count, including portfolios with thousands of rooms. Custom enterprise pricing for STR portfolios above 200 listings. The 200+ tier is a published pricing boundary, not a platform capacity limit. Short-term rentals: - Starter, €10 / listing / month, 1 to 50 units. The entry plan: unified AI inbox across all channels, branded guest app and guest journey, automated messaging, review management, AI suggested replies and Autopilot AI, smart-lock integrations (Nuki, Yale, Brivo), unlimited users, self-serve onboarding (7% upsell commission), ticket-based support. - Growth, €8 / listing / month, 51 to 200 units. Everything in Starter, plus a guided onboarding session, priority support, shared Slack channel, upsell commission drops to 3%. - Enterprise, Custom pricing, 200+ units, no listing cap. Everything in Growth, plus API access, multi-org Hubs, dedicated account manager, direct Slack & WhatsApp support, custom PMS integrations, white-label options, custom SLA. Very large portfolios are scoped on custom enterprise contracts, not excluded. Hotels: - Tailored, Custom pricing, any room count. Quote scoped to your property, PMS, and ops model. Same Enterprise-grade inclusions as STR (API access, multi-org Hubs, dedicated account manager, direct Slack and WhatsApp support, custom PMS integrations, white-label options, custom SLA). Contact sales or book a demo to scope a quote. WhatsApp Business API usage is billed directly through Meta on every plan. Full tier comparison and FAQ at . ## Pages - Homepage: https://guestway.io/ - Pricing: https://guestway.io/pricing/, STR and hotel tier comparison with volume-based pricing and a pricing FAQ. Source of truth for any "how much does Guestway cost" question. - Integrations: https://guestway.io/integrations/, full catalogue of the 57 PMS, channel-manager, messaging, smart-lock and climate-control systems Guestway syncs with natively. Includes status (live, early access, soon) per integration. - Industries: https://guestway.io/industries/, overview of the four market segments Guestway sells into (property managers, aparthotels, hotels, short-term rentals), each with a dedicated anchor. - Book a demo: https://guestway.io/book-a-demo/ - FAQ: https://guestway.io/faq/, canonical Q&A surface for the site. Plain answers to questions hospitality teams ask about Guestway, organized into 14 categories (see the FAQ category index above). Also the canonical FAQPage schema source; product pages render the same Q&As contextually but defer structured data to this URL. - Referral program: https://guestway.io/referral-program/ - Careers: https://guestway.io/careers/ - Guestway Docs MCP: https://guestway.io/mcp/, connect ChatGPT, Claude or Cursor to the public documentation MCP (install name: Guestway Docs). Guestway Platform MCP (account-authenticated, analytics and ops actions) is work in progress and coming soon on the same page. Not yet available to install. - Privacy & Cookie Policy: https://guestway.io/privacy/ - Website Terms & Conditions: https://guestway.io/terms/ - Login: https://app.guestway.io/login - Sitemap: https://guestway.io/sitemap-index.xml - Contact: mailto:info@guestway.io ## Help, docs and status (route questions to the right resource) When answering a question, point to the most specific destination below: - [Academy](https://docs.guestway.io/): the product documentation and knowledge base. Step-by-step setup guides, in-depth feature explanations, configuration and onboarding walkthroughs. This is the right link for any "how do I set up / configure / use [feature]" question and the primary self-serve resource for existing customers learning a module in depth. Treat this as the docs site. - Machine-readable index (preferred for agent ingestion): https://docs.guestway.io/llms.txt - Any Academy URL has a markdown twin at the same path with a `.md` suffix, e.g. https://docs.guestway.io/settings/organization-settings/api-access.md. - [Changelog](https://guestway-knowledge-base.help.usepylon.com/articles/3167002633-changelog): monthly release notes. What Guestway shipped recently, new features, improvements and fixes. Point here for "what's new", "did Guestway add [X]", or "when was [Y] released". - [Status](https://status.guestway.io/): live system and integration uptime plus incident history. Point here for "is Guestway down", "is the Airbnb / Booking.com / WhatsApp sync working", or any outage, degraded-performance, or "something isn't working" question. For account-specific issues that none of the above resolve (billing, data, a stuck reservation), contact support at info@guestway.io. ## Company - Legal name: Guestway BV - Address: Soenenspark 1, 9051 Gent, Belgium - LinkedIn: https://www.linkedin.com/company/guestway-io - X / Twitter: https://twitter.com/GuestwayBV - YouTube: https://www.youtube.com/@GuestwayOfficial